FAQs

Content must be played at the presentation level. On the homepage, you can browse content by the meeting schedule, session, presentation or presenter. You must continue making selections until you are at the presentation level. When you see a presentation of interest, click on the View Now button. You can also search for specific content by using the search tab.

Basic Search searches session titles, presentation titles, and speaker names and will display the results from any of those three categories containing your search term. If you select a session from the results list, it will display all the presentations in that session (even though your search term may not be in every presentation title). 

Search Content of Slides searches every word on every slide in every presentation. The results are ordered by the number of times your search term shows up in the presentation. In addition, the search results display the time stamp when your search term appears in the presentation. You can go directly to that point of the presentation by clicking on the time stamp. You must be online to use the search content of slides.  

Yes, to view the thumbnails, you must be watching a presentation in full-screen mode. To get to full-screen mode, place your mouse over the video window while you are playing a presentation and a control panel will appear. Select the icon with box and arrow in the top right corner. The presentation will go into full-screen mode and thumbnails will appear on the bottom of the screen.  

Yes, if you have begun watching a presentation, the player will automatically start at the place you stopped regardless of what device you are on. In other words, if you start watching a presentation on your work computer, you can immediately start playing at the place you stopped watching on your tablet or phone. To see a list of presentations that you have recently watched, Browse by Recently Viewed.

I can’t hear the presentation. How do I fix that?

You may have up to three places that control the volume. Within the video window (place your mouse over the video window and there is a volume control on the bottom right), on your computer and on your speakers if you have external speakers.

Neither the presentation slides nor the videos can be downloaded. Presenters typically prefer to not have their presentations be downloadable. You can, however, download MP3s of the audio only when you are logged into the online version. 

OnDemand is automatically formatted to play on most mobile devices. Simply log-in on your mobile device. We cannot guarantee compatibility with every mobile device as operating system requirements are constantly changing. 

You must be online to stream sessions on your mobile device. Sessions cannot be downloaded to your mobile device. Most sessions should work over 3G/4G in addition to Wi-Fi, however, the quality will depend on the bandwidth available at any given location and time. 

Please note: Testing is not available on your mobile device.

Sessions will be available online for two years from the date of the meeting. You can access sessions on your drive indefinitely, but not all features are available on the drive, including Search Content of Slides, Testing, Bookmarks, Most Watched and Most Liked. 

I can’t find the session I want to watch, but it was listed as part of the product. How do I find it? 

We can only publish presentations with speaker permission, which can change at any time. We do our best to keep the content list up-to-date; however printed materials may not reflect the most accurate content listing if a speaker has requested their presentation not be published after the content list was printed.

Yes, physicians can claim CME credit for ACSM Annual Meeting OnDemand to commensurate with the amount of time spent watching sessions that are credit eligible and taking the evaluation, earning up to 40 CME credits. Athletic trainers and non-physician attendees and can claim up to 40 CEC’s.  

You can only claim credit once, so you should wait until after you have watched all sessions for which you intend to claim credit. 

To claim credit, you must first read the CME/CE Info that displays the first time you enter ACSM Annual Meeting OnDemand or by clicking the CME/CEC Info link on the top right of the home page. After you have watched the sessions you want to watch, click on the Credit/Test link to take the post-test. You need to be online and logged into the online version of the product to take the post-test. You must complete the evaluation before you submit. 

Once you have submitted the evaluation, you will be prompted to enter the number of credits you want to claim and then you can generate a certificate. 

Please note: Testing is not available on your mobile device.

Yes. Click on the Certificate button on the top right of the player. If you have successfully passed at least one test, a Generate Certificate link will appear. You can print the certificate as many times as you would like and it can also be downloaded and saved to your computer.

CME credit is available for physicians and Physician assistants. CE credits is available for technologists. 

The AAFP has reviewed 2021 ACSM Annual Meeting, World Congress on Exercise is Medicine® and World Congress on the Basic Science of Exercise in Regenerative Medicine and deemed it acceptable for up to 40.00 Enduring Materials, Self-Study AAFP Prescribed credit.

Term of Approval is from 06/01/2021 to 05/31/2022.

Physicians should claim only the credit commensurate with the extent of their participation in the activity.

You can contact [email protected] or call us at 818-844-3299 (Toll Free 800-501-2303). Support Hours of Operation are 6:00 AM – 5:00 PM PT

The Following Conditions Apply: 

• If CME/CEC credit is available and has been claimed, a refund will not be permitted 
• If the original was purchased with an offer for a premium such as a gift card, the premium must be returned, or a partial refund may be granted that excludes the value of the premium. 

Refunds will be permitted within 30 days of receiving online or digital access to your product.